Zomato and its founder Deepinder Goyal’s reply to one Zomato user’s ridiculous demand and Zomato’s rival Uber Eats supporting Zomato’s decision after the incident has divided people on the internet. Both the Companies attracted angry reactions from some rightwinged Twitter users, with demands to boycott both the food delivery services and #BoycottZomato and #BoycottUberEats trending on Twitter.
The controversy happened after a Zomato customer took to Twitter to express his anger about getting a “non Hindu” delivery executive. He further added the Company refused to change the delivery executive delivering his food as well as refused a refund for his cancellation. Zomato responded to his tweet by stating, “Food doesn’t have a religion. It is a religion.”
Many right wing handles on Twitter backed the customer. However, Zomato and its founder’s replies to the customer’s tweet has been winning hearts on the social media platform as well.
Food doesn’t have a religion. It is a religion. https://t.co/H8P5FlAw6y
— Zomato India (@ZomatoIN) July 31, 2019
We are proud of the idea of India – and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values. 🇮🇳 https://t.co/cgSIW2ow9B
— Deepinder Goyal (@deepigoyal) July 31, 2019
Uber Eats, which is the food handling unit of Uber, came in support of its rival, Zomato, with a tweet which read, “[email protected], we stand by you (sic.)”
— Uber Eats India (@UberEats_IND) July 31, 2019
Post the incident and the support Uber Eats extended to Zomato, many people expressed their anger by sharing videos and screenshots wherein they uninstalled the food delivery apps from their phones.
Apart from Uber Eats, there has been support pouring for Zomato from people all over India, including from celebrities like former Chief Minister (CM) of Jammu and Kashmir Omar Abdullah and Bollywood actresses Swara Bhaskar, Gauhar Khan and Richa Chadda. These celebrities tweeted in support of Zomato.
Respect. I love your app. Thank you for giving me a reason to admire the company behind it. https://t.co/nohfkYsrJQ
— Omar Abdullah (@OmarAbdullah) July 31, 2019
— Swara Bhasker (@ReallySwara) July 31, 2019
Know the difference between what you eat and who serves it. #Halal food is akin to #vegetarian food — a customer choice. Rejecting a food order on the basis of who delivers it on the basis of creed, caste, gender or religion is a matter of negative social discrimination #Zomato
— Madhavan Narayanan (@madversity) July 31, 2019
ज़्यादा नफ़रत नहीं करते, acidity हो जाती है। ठंड रख, जो खाना है, खा ले! Announce क्यू करता है , Twitter पे थाली चम्मच ले के शोर ही मचता है, असल में थाली चम्मच नहीं मिलता खाना खाने के लिए दोस्त। ❤️ pic.twitter.com/x3P5VFn3l2
— TheRichaChadha (@RichaChadha) July 31, 2019
The customer whose tweets triggered the controversy deactivated his Twitter handle after the situation blew up.
What are your thoughts about the entire situation? Comment below and let us know.
The Rise Of OTT Platforms In India
OTT (Over the Top) media services which offer direct streaming services to viewers, have been gaining popularity worldwide. Some of the frontrunners of such services are Netflix and Amazon Prime, which remain popular worldwide. However, the scenario is quite different when it comes to the Indian OTT industry. According to a report released by Counterpoint Research in April 2018, the Indian streaming platform Hotstar is the most popular OTT platform in India. Hotstar is closely followed by Amazon’s Prime Video and SonyLIV, while Netflix ranks 4th.
The popularity of OTT platforms is slowly rising with the increase of local OTT platforms like ALTBalaji, Voot and SonyLIV, which are giving direct competition to foreign platforms like Prime Video and Netflix. Recently, the popular food delivery app Zomato also joined the OTT industry with the introduction of its Zomato Originals. The main reason behind so many new OTT platforms coming to the market is the increasing profits generated by such platforms in India.
The video OTT revenue in India was Rs. 2,019 crores in 2017. It is expected to reach Rs. 5,955 crores by 2022. With 500 million internet users, another number which is growing steadily at the rate of 8 percent, India has become the number one market for media and entertainment sector. It is also reported that the Indian OTT market is set to outperform the global OTT market and will likely be ranked among the top 10 by 2022.
With so many options, the competition between the various platforms has also grown. The platforms are investing in originals produced by the platform itself in order to attract audiences. The success of Netflix’s Sacred Games and Ghoul, Prime Video’s The Family Man and Hotstar’s AIB On Air and Sarabhai Vs Sarabhai proved original series are a working formula. With Indian audiences looking for good original content, the platforms are taking full advantage in order to increase their revenue.
Another factor contributing to the popularity of certain platforms is the pricing of these OTT platforms. The prices play a really important role as many local OTT platforms provide the majority of their content free of cost, while international platforms like Netflix and Prime Video have a process of monthly or annual subscription in order to let the users access their content. This is a major reason behind the popularity of local OTT platforms.
With the explosion of OTT platforms in recent years and with the availability of affordable data, the consumption of digital media has also increased. It will be interesting to see what kind of strategies these OTT platforms will follow in order to attract more audiences to their channels.
Is AI The Future Of Retail?
Artificial Intelligence (AI) is slowly becoming a key element in the modern, technologically driven world. Along with other industries, AI is also making its presence known in the retail industry.
Artificial intelligence is used to define the intelligence demonstrated by machines. Through AI, machines can store data from previous experiences, adjust to new inputs and can also perform human like tasks. By combining large sets of data, iterative processing and detailed algorithms, AI is able to learn quickly from patterned data. AI can become a crucial part of retail business, if integrated properly.
AI can be beneficial when it comes to daily task management and gaining insights about customers. Using AI in retail stores can also contribute to time management for business owners as well. This could also help in customizing the shopping experience of customers all the while creating a better business due to customer interaction. This, inturn, helps the business gain more customer insights.
Moreover, using such technology in the retail industry will leave less room for errors. It will also help owners keep tabs on shoplifting as every item will have a record in the store database. AI operated retails would be able to work 24*7 without any manpower, resulting in more profits for retail businesses.
Even though AI supported retail stores are still far away, two of the world’s biggest retailers, Amazon and Walmart, already introduced stores which are entirely AI dependent.
In 2018, Amazon announced a chain of convenience stores named Amazon Go, which are partly automated. The stores use several different technologies like computer vision, deep learning algorithms and sensor fusion. The ceilings of the stores are equipped with multiple cameras and the store shelves have weight sensors attached to them. These weight sensors help in the detection of the items taken by a customer and the item is automatically added to the customer’s virtual cart. Introduced on January 22nd 2018, Amazon Go has 18 outlets in the United States.
Meanwhile, Walmart, in April 2019, introduced its Intelligent Retail Lab (IRL.) Based in New York, this store comes equipped with artificial intelligence cameras, interactive displays and massive data centers. This store is also used by Walmart as a lab to explore the future use of AI in the retail industry.
While AI operated stores are beneficial to everyone, the cost behind such a project can be a real nightmare. Implementing high tech devices can be expensive, especially for small businesses and also increases dependency on machines. However, the benefits of this technology are much higher, to be ignored completely.
Incorporating artificial intelligence into the retail sector may sound like science fiction. However, the efforts put in by these giant retailers and the advancement of technology mean AI operated retail shops will be a part of our future.
Zomato – Food App Introduces Video Streaming Feature
The Indian food delivery app Zomato introduced a new feature called Zomato Originals on its mobile app. With the feature, Zomato entered the world of video streaming. The over the top (OTT) streaming feature will have original food themed programs belonging to different genres like comedy, reality, fiction, advice and celebrity interviews. Another category, Sneak Peek, will give inside stories about various restaurants. However, the Sneak Peek feature is currently available in only 18 cities.
Over the next 3 months, Zomato Originals will feature 18 original series produced by the food delivery app. These series are divided into 3-15 minute videos. Zomato plans to add 2,000 videos to the app, which will be available for streaming only in India. However, Sneak Peek and recipe videos will be available across the world. All the shows are shot vertically, which makes it easier to view them on mobiles.
In a statement, Zomato founder and CEO Deepinder Goel said, “We are constantly looking for new ways to engage our users around food. Most of our users visit the app several times a week. This presents an opportunity to further delight our users using Zomato Originals.”
Zomato Originals features some well known names of Indian social media, like Sumukhi Suresh, who stars in the show Banake Dikha, in which she teaches the audience how to get the basics of cooking right. Another show, Food and You, features India’s well known chef Sanjeev Kapoor. The 3 minute daily show talks about the myths surrounding food. Other shows on the app include Starry Meals with Janice, where social media star Janice Sequria takes a look inside Bollywood stars’ kitchens. Another show which would be available is Grandmaster Chef with Sahil Shah, where comedian Sahil Shah learns old recipes.
Although Zomato is new to the OTT sector, according to the Company, it will not have a problem attracting viewers as most of its users spend a lot of time on the app. With 70 million daily active users, looks like Zomato found the perfect opportunity to grow.
- Starbucks In Japan Introduces Pen To Pay For Coffee
- Gucci Unknown Facts
- Ex Facebook Employee Reveals How He Made $ 1 Million In A Year
- The Rapid Growth Of OYO Into India’s Biggest Hospitality Chain
- Celebrities Who Invested In Startups
- 20 Inspiring Quotes By Young Entrepreneurs
- Sony Unknown Facts
- TikTok Owner Makes 7 Million In Revenue In The First Half Of 2019
- Lessons To Learn From Joanne Malone
- From Popularizing Fast Fashion To Filing For Bankruptcy – The Journey Of Forever 21
- Five Unusual Yet Useful Japanese Innovations
- 20 Inspiring Quotes By Successful Entrepreneurs
- UNIQLO Unknown Facts
- The Rise Of OTT Platforms In India
- What Is Inside The Mind Of Bill Gates?
- Wacky Stories About Entrepreneurs
- Yakult Unknown Facts
- Lessons Every Entrepreneur Can Learn From Shark Tank
- Is AI The Future Of Retail?
- Zomato – Food App Introduces Video Streaming Feature