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BPCL’s AI Enabled Chatbot ‘Urja’ Enhances Digital Experience of Customers

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  • Urja is the first AI-driven chatbot in the country’s Oil & Gas industry
  • Integrated with company’s Website & WhatsApp Number
  • Urja has already crossed over 1 Crores customer sessions with an overall rating of 4.5+/5

Bharat Petroleum Corporation Limited (BPCL), a ‘Maharatna‘ and a Fortune Global 500 Company, announces the launch of ‘Urja‘, an intelligent virtual assistant with AI/NLP (Natural Language Processing) capabilities and trained on more than 600 use cases. With the objective of making BPCL’s customer interface comprehensive & integrated digitally, Urja, the Chabot is now available on the company website for any queries for both B2B & B2C. The virtual assistant is designed to deliver a seamless self-service experience and enable faster resolution of consumer queries/issues.

BPCLs Urja’: First AI-driven chatbot in the country’s Oil & Gas industry

BPCL has initiated “Project Anubhav” with an objective of delivering to its vast retail (B2C) and commercial (B2B) customer base a consistent superior and unified experience of BPCL across multiple touchpoints. Under Project Anubhav, Urja represents an integrated communication platform that connects all BPCL communication to any channel, unifying all customer touch points with a single and cohesive voice. After a successful 6 month pilot on WhatsApp for enabling LPG bookings; Urja today speaks in 13 languages (English, Hindi, Tamil, Kannada, Malayalam, Telugu, Marathi, Gujarati, Oriya, Bengali, Punjabi, Urdu and Assamese). Over 45% of the conversations with Urja are in the non-English languages ensuring inclusiveness for all types of customers of BPCL.

BPCL has domestic LPG customer base of 8.5 Crores plus customers across the country, served by more than 6000 distributors. With over 19000 petrol pumps spreads across the country, BPCL today serves approx. 30% of the fuelling requirement of the country. In addition, BPCL also services 12 lakh+ B2B customers for their fuel, lubricants and gas requirements across industries. Urja plays a vital role to answer & provide solutions for consumers queries & requirements with its Artificial Intelligence.

BPCLs core values include customer centricity, customer focus. Commenting on this initiative Mr. Arun Kumar Singh, Director Marketing, said, “We at BPCL always work hard for welfare of our customers and towards growth of the nation innovatively and efficiently. Through our ‘Urja‘ chatbot we aim at providing an entirely new experience for our consumers and creating an AI based virtual assistant for availing key services and to provide real time resolution of queries.”

Following are the services being offered through the Virtual Assistant:

  • LPG services:
  • Booking of LPG Cylinders
  • Know price of LPG cylinders & Payment for LPG Cylinders
  • Delivery status of booked LPG cylinder & refill history
  • Change the LPG Distributor
  • Update mobile number
  • Request services from BharatGas distributors like mechanic services
  • Request Double bottle connection (for single bottle connection customers)
  • Emergency & Complaints/Feedbacks
  • Fuel services
  • Locate nearest fuel station/pump and get directed to the pump
  • Get Petrol/Diesel Price
  • Get details of UFill Vouchers
  • Know about BPCL programme’s and offers including Smartdrive & Smartfleet Loyalty Programme, Fuel Kart Door Delivery etc.
  • Smartdrive Loyalty Programme: Check Petromiles and wallet balance, check transaction and recharge history
  • Request door delivery of fuel through BPCLs Fuel Kart Programme
  • Know about BPCLs products including industrial fuels, solvents, MAK Lubricants.
  • Customers can now show interest in BPCLs products and BPCLs field teams can connect with such customers.
  • Feedback from Customers across services
  • FAQs across all businesses and services of BPCL

You can chat with her on WhatsApp: bit.ly/3to7i3j or on our website: bit.ly/2AO8K8l.

About Bharat Petroleum Corporation Ltd. (BPCL)

A Fortune Global 500 Company, Bharat Petroleum is the second largest Indian Oil Marketing Company and one of the premier integrated energy companies in India, engaged in refining of crude oil and marketing of petroleum products, with a significant presence in the upstream and downstream sectors of the oil and gas industry. The company attained the coveted Maharatna status, joining the elite club of companies having greater operational & financial autonomy.

Bharat Petroleum’s Refineries at Mumbai & Kochi and subsidiary Bharat Oman Refineries Ltd., at Bina, Madhya Pradesh have a combined refining capacity of around 37 MMTPA. Its marketing infrastructure includes network of installations, depots, retail outlets, aviation service stations and LPG distributors. Its distribution network comprises more than 19000 retail outlets, 6,600 LPG distributorships, 733 Lubes distributorships, 123 POL storage locations, 52 LPG Bottling Plants, 58 Aviation Service Stations, 3 Lube blending plants and 4 cross-country pipelines.

With a focus on sustainable solutions, the company is developing a vibrant ecosystem. Bharat Petroleum has been partnering communities by supporting innumerable initiatives connected primarily in the areas of education, water conservation, skill development, health, community development, capacity building and employee volunteering. With ‘Energising Lives‘ as its core purpose, Bharat Petroleum’s vision is to be the most admired global energy company leveraging talent, innovation & technology.

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Industry-Academia-Government Collaboration is the Need of the Hour: Experts at PanIIT India Event

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  • Ease of investment regulations and enhanced industry funding for research are the top priorities

  • Tamil Nadu CM, M.K. Stalin and J&K LG, Manoj Sinha graced the event as Guests of Honour

PanIIT India, an umbrella body representing the alumni of IITs, organized its flagship event – PI-WOT 2021Global Virtual Technology Summit on September 17th – 18th. The 36 hours long mega event with more than 100 eminent speakers, 15000 delegates and 10+ knowledge sessions witnessed compelling discussions on transformative technology and its adoption to generate empowering solutions for the world. The dialogues were facilitated through engaging verticals of seminars, hackathon competition and a startup showcase.

Shri M.K. Stalin, Hon’ble Chief Minister, Government of Tami Nadu, the Guest of Honour, addressed the event by saying, “IIT has made proud contributions in Tamil Nadu’s growth and stood firmly in finding pioneering solutions. The state has a favorable ecosystem with highly skilled youth, surplus solar power and most number of SEZs making it an ideal place for innovative enterprises. We would want PanIIT to continue to collaborate with us in becoming a technical hub for emerging technology.”

Guest of Honour, Shri Manoj Sinha, Hon’ble Lieutenant Governor, Jammu & Kashmir and an IIT BHU alumnus highlighted the rapid transformation triggered by technology and stressed upon the need for businesses and industries to adapt and keep pace with technological changes. Speaking on the reconstructive power of technology he added, “The days are not far when there wont be any electricity, electric cables or solar panels, as our windows, glass panels and roofs itself will generate electricity. Or the new education apps and modules with the help of artificial intelligence (AI) and robotics, will make the teachers obsolete wherever possible.”

Delivering the grand keynote, Asha Jadeja Motwani, Founder, Motwani Jadeja Family Foundation, shared her thoughts on the reforms required to cultivate the business environment in India. “As an emerging global power, India must accept global corporate norms in the country and partner with global powers like United States or Israel on military front and this is something that the IIT alumni and startups should keep on their radar.” Ashutosh Sharma, Secretary, Department of Science and Technology, Government of India, brought a policy perspective and said, “We need right kind of policies for Science, Technology, and Innovation and we can see that there are encouraging developments taking place at this front.”

After the completion of inauguration ceremony and keynote addresses, the Summit moved on to have dialogues on the key themes of technology – AI, Automation, IoT, Cloud, Virtual Reality, and Digitization via multiple seminars and the involvement of 100+ distinguished experts. In subsequent sessions, experts across sectors deliberated upon the current industry scenario, emerging trends, challenges, and recommendations to foster an enabling environment for deep science and deep tech to solve some of the most critical world issues.

Industry veterans, Kris Gopalakrishnan, Chairman Axilor Ventures, Co-founder Infosys; Desh Deshpande, Life Member, MIT Corporation and K Ananth Krishnan, CTO, TCS stressed upon the need for a deeper collaboration between the industry, academia, and government. Experts also felt that the government must ease out rules for global capital to come to India and highlighted that industry funding for research should increase in future for greater success.

Some of the prominent names from the industry, Dr. Aloknath De, CTO, Samsung R&D India; Irina Ghose, ED, Cloud Solutions, Microsoft, India; Sanjay Kaul, President, APAC & Japan, Service Provider Business, CISCO; Jeyandran Venugopal, CTO, Flipkart; Smita Ojha, Engineering Director, Google Workspace; Abhinav Sinha, Global COO & Chief Product Officer, OYO; Arun Chandavarkar, MD, Biocon Biologics Ltd.; Sumit Gupta, Co-founder and CEO, CoinDCX, were part of the discussions that took place in the two-day virtual affair.

Mr. Krishen K. Dhar, Chairman, PanIIT Alumni India in his address said, “First, I would like to congratulate the winners of Hackathon and Startup Showcase. We hope the winners can bring about empowering change through their innovations. Second, the aim of this summit was to establish dialogues on new & latest technologies and to bring different stakeholders under one roof and encourage collaborations. Through PIWOT 2021, we have been able to advance these objectives and would continue to do so in future as well.

About PanIIT

PanIIT is the umbrella organization of alumni of IIITs around the world, working towards building a knowledge pool of people and resources to address global challenges. It represents over 200,000 graduates from all the IITs, and has active chapters in the US, India, Europe, Canada, Australia and Singapore. With IIT alumnus is top positions in the private and public sector, civil services, research and development, academia, and doing illustrious work, PanIIT has an ambitious agenda to direct its resource pool to undertake impact-making initiatives to create a better tomorrow.

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A Step towards Solving the Oxygen Crisis in Country, Albot Technologies Inaugurates O2 Plant in Pune

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A 500 LPM oxygen plant was inaugurated by Mr. Ajit Pawar, the Deputy Chief Minister of Maharashtra on Friday. The plant has been made operational by Albot Technologies Pvt. Ltd. in collaboration with D.Y. Patil International University (DYPIU) and is installed in the premises of D Y Patil Dnyanshanti School, Akurdi. This marked a monumental milestone towards a future with sufficient oxygen supply. To refresh one’s memory, during the second wave of the pandemic, India had immensely struggled with a rampant oxygen shortage. A sustainable solution to tackle such a critical issue was the need of the hour.

Mr. Ajitdada Pawar cuts the ribbon on Albot Technologies O2 Plant

The list of guests of honour also included the likes of Dr. Sanjay Patil – President, Dr. D.Y. Patil Pratishthan, Mr. Satej Patil – Chairman & Vice President Dr. D.Y. Patil Pratishthan, and Minister of State, Govt of Maharashtra and Dr. Prabhat Ranjan, VC D.Y. Patil International University.

The plant has been engineered to produce over 500 Litres of Oxygen per minute. It employs the well-known Pressure Swing Adsorption (PSA) technique by which the enriched oxygen is generated from the ambient air while filtering out the nitrogen. With the PSA technique, an oxygen purity of 93% can be achieved. Once the oxygen is generated, it can be directly supplied to the hospitals and industrial sectors.

“Our objective is to strengthen the oxygen manufacturing capacity in the nation to forestall the consequences as seen in the second wave of the pandemic. We are viewing this from a multidimensional perspective; enhancing the supply chain while keeping an eye on the evolving demand too,” said Dr. Akash Singh, CEO, Albot Technologies.

Under the Corporate-University collaboration, Albot Technologies has been in a partnership with DYPIU for technology, infrastructure, and healthcare projects.

This collaboration is fueled by the purpose to serve the community in the face of the COVID-19 pandemic and to develop indigenous O2 plant technology for future use under the “Make in India” initiative.

The specialized PSA technique used for this Oxygen plant is a “clean technology“. The raw materials used for this technique are only air and hence there’s no risk of contamination. The oxygen supplied via this plant can be stored for long-term usage and it’s completely safe to use because the chemicals used in the process are non-toxic.

Along with the added advantage of its capacity to produce 500 liters per minute, this O2 plant aims to annihilate India’s oxygen crisis substantially.

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Sirca Celebrates Jashn-e-Rang with Key Partners as they Believe ‘Ghar Hai Aapse’

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Sirca, one of the leading Italian and premium wood coatings brands in India hosted an event for its dealers and distributors family on September 13. The colorful event was carried out by following all COVID protocols, and the company hosted this program to spread positivity among its stakeholders.

Sirca Celebrates Jashn-e-Rang Event

Named Jashn-e-Rang, Sirca organized this event to live up to the companys motto Ghar Hai Aapse With this event, the company made a positive move by showcasing how events can be carried out in a new normal scenario.

Apart from distributors, dealers, and stakeholders, Bollywood beauty Malaika Arora, and singer Khadke Glassy fame Ashok Masti also graced the occasion with their presence. “Even though the global pandemic has taken a toll on the entire business sector in India, Sirca believes in positivity, and we have now celebrated our past achievements by giving rewards and recognition to dealers and distributors. We also inaugurated our new office and manufacturing units, and it is a clear indication that business operations can be done without any toll in this new normal scenario. As the second wave of the pandemic has now waned in India, I strongly hope that all business operations will be bounced back strongly in the nation,” said Apoorv Agarwal, Sirca Joint Managing Director.

“When the pandemic badly affected the world of business, Sirca stood tall as an industry leader. By organizing this event, Sircas exuberance is a huge example and great inspiration for the market, it’s always a pleasure to partner with such a spirited brand,” said Darpan Sharma, CEO & Strategist, DigiStreet.

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