There is a difference between speaking and communicating with your client. It is important to communicate effectively with your client instead of just speaking at them. Here are a few steps you can follow, to better the way you communicate with your client.
Customer service is key
People will stay and return to your company because of the customer service. Manners are so important, start with what your mama taught you. The basic “hello, nice to meet you!” With a sprinkle of “please” and “thank you” throughout the conversation. Apple’s secret employee training manual was leaked a few years back, this gave us an insight as to what makes those Apple store reps so convincing. They always greet you with being warm and polite, “Approach customers with a personalized warm welcome,” and they always end on a positive note, “End with a fond farewell and an invitation to return.”
Make the customers feel special by using their name in conversations, doing this little thing assures the customer, you know them and know what they want.
Ask the right questions
Do not make assumptions about what your client might want. Clearly ask about the needs and requirements of the clients. Make sure you understand their end vision. It is equally as important to know about their core values and what they represent. The main goal is to ask enough questions to know everything about the client before you actually start working on anything.
Keep it light and positive
Do not make your customers feel stupid, be conscious as to not use a condescending tone. This will discourage the clients to reach out if they need anything.
Buffer, a social media management platform, is known for their exceptional customer service. In an article on the topic, their Chief Happiness Officer, Carolyn emphasised the need for attention to detail. Carolyn pointed out the use of the terms “but” and “actually” came off as dismissive and was not helpful even if she was trying to help.
Do enough research prior to a meeting, to know what you are speaking. No matter what you’re selling no one will buy it if you do not know enough about the client or the product. When preparing for any kind of meeting it is vital to take time and go over the material beforehand. You should be well versed on the topic and have plenty of examples. Also, have a list of answers to the questions the clients might ask.
Conrad Hilton’s Lessons For A Successful Life
When Conrad Hilton passed away at the grand old age of 91 in 1979, he left behind him a legacy built over six decades. When he started his own business in the year 1919, little did he know that he was going to be known as the Best Innkeeper in the World. With more than 500 hotels spread across 6 continents in the world, Conrad proved that no matter how many lemons life throws at you, you can always make lemonade. From fighting in the First World War, to coming to terms with the loss of his father and family business at the same time, Conrad Hilton has taught us how to live the successful life by following these principles:
1. Find and own your talent
According to Conrad Hilton, everyone is good at one particular thing. He was good at making money and making things look better than they were. While he may not have had a successful stint at becoming a banker (his life long ambition,) he definitely had a fruitful career when it came to being a hotelier. His talent lay in identifying things which weren’t working and in turning them into gold. Despite facing challenges in terms of financing the deals, he realised his talent and made sure he used it to the best of his abilities! The lesson here? Find what you are good at and no matter what, you will always succeed.
2. No empty space is a waste
When Conrad bought the Mobley Hotel (his first ever hotel,) he realised a lot could be done to change the way the downtrodden place looked. A lesson he learnt from his father, Conrad realised that in order to create something beautiful, one had to look beyond what met the eye. The first hotel Hilton owned, fit around 40 rooms and when he had a sudden spurt of inspiration, he converted the dining room and fit in another 20 beds into the space. Talk about a stroke of genius! The lesson here? Always go with your gut.
3. Don’t be obsessed with the material world
Conrad’s family was never a wealthy one. He saw the first signs of wealth when his father sold a gold mine to the tune of $ 110,000 (now worth $ 3 million!) However, saving was not a part of their life formula. This taught him never to be obsessed with the material aspects of life. The lesson here? The more you learn to enjoy the finer moments of life, the more you start letting go and the more you truly start to live.
4. Never cling to the past
One of Conrad Hilton’s major obsession was to become a barrister. However, life had other plans for him. He kept pushing forward through all the adversities. No matter where life takes you, learn from the lessons of the past. Further, if Conrad’s father had kept mulling over how the family lost their fortune, they would have never really gone beyond the fact that they had to start from scratch all over again. The lesson here? Keep looking at how to get better and life will fall into place.
5. Always have an idol
One of the most important lessons Conrad learnt early on in life was to never look down on people. Only look down at people when you have to pick them up. Further, Conrad says to always learn from people, no matter what their position or what they do for a living. If Conrad hadn’t been the person he was, a bellboy wouldn’t have loaned him $ 300 when Conrad was going through a bad time! The lesson here? Everyone is an asset. Everyone has something to offer. Keep learning and growing.
6. Stop the worrying
Nothing good ever comes from worrying. According to Conrad, “Worrying has never solved anything yet. Prayer, thought, action – yes. Just worrying, no!” During the 1930s, when the Great Depression was happening, Conrad thought his business was going to sink. However, it was through sheer grit and determination that the man fought back and hit back hard! The lesson here? Everything happens for a reason. While you may blame the circumstances for your failures, don’t let them affect the rest of your life.
Conrad Hilton lived an inspiring life. Through all the ups and all the downs, the man became famous enough to build an entire industry. Today, the signature white swans on the beds, the mints on the pillows and the bellboys in crisp uniforms are all synonymous with the Hilton Worldwide Holdings Inc. Leaving behind a legacy, Conrad Hilton proved, no matter what, you can do what you truly want.
Books Every Entrepreneur Should Read In 2019
The year is 2019 and if you are an growing entrepreneur, then certain books just have to be on your reading list. With competition being at an all time high this year, here are some books which will help you find the motivation to keep being the best version of yourself as an entrepreneur.
1. The Execution Factor: The One Skill That Drives Success by Kim Perell
Kim Perell, an extremely successful entrepreneur, creator and angel investor, believes, to become successful in life, one doesn’t need a high IQ, but needs to have the ability to differentiate between success and failure. Using this principle, Perell wrote the critically acclaimed book, The Execution Factor: The One Skill That Drives Success, outlining the 5 basic traits successful people have and how they use these traits to turn their dreams into reality.
2. The Innovator’s Dilemma by Clayton Christensen
Perhaps one of the most relevant books for entrepreneurs, The Innovator’s Dilemma by Clayton Christensen talks about how to make the most of any situation at hand. A classic of sorts, this book also talks about how the beginning seeds of innovation are sown and how you can grow to the top from the grassroots. The Innovator’s Dilemma has to be on your reading list for this year!
3. EntreLeadership by Dave Ramsey
Even leaders need guidance from time to time and if you feel stuck in a rut with no proper direction for the people in your company, then the EntreLeadership is the perfect book for you. With a step by step guide on how to help your business progress, while at the same time guiding people about how to lead better, EntreLeadership is every entrepreneur’s comfort book.
4. Setting The Table: The Transforming Power of Hospitality In Business by Danny Meyer
Setting The Table by Danny Meyer is based on the simple theme of being able to serve your customers better if you know them better. While you may not be setting up restaurants like aspiring hoteliers or laying the tables like chefs at a five star, this book has everything entrepreneurs just starting out need to read. From talking about how to partner with like minded people to knowing where to look at for investments, Setting The Table is the one book which just has to be on your list.
5. Good to Great by Jim Collins
You have reached the heights of success with your already blooming business? That is a question Jim Collins answers in his book, Good To Great. Collins not only defines, but also identifies the reasons as to why some companies soar to unparalleled heights of success while others fail to take off despite putting in the required amount of work. Studying all the recent data about how different companies have performed over the years, Good To Great maps the journey of companies which moved from nothing to something.
If you’re looking at understanding what went wrong and need motivation on how to grow to the next level, then you absolutely have to read these books. Comment and let us know if you think we missed out on any other great books like these!
7 Books That Could Change Your Life
A book always opens up the doors to new possibilities and ideas. You just need to be open to new suggestions. The right books will make you invincible, by providing you with gems you can not find anywhere else. Here we have a list of books which will change your life, only if you let them.
Big Magic by Elizabeth Gilbert
Big Magic by Elizabeth Gilbert is about preaching the message, we are all are inherently creative. Big Magic is a motivational and inspirational read, it makes the reader want to create something spectacular.
The Secret by Rhonda Byrne
“You are the masterpiece of your own life. You are the Michelangelo of your own life.” This is the message this book conveys. If you are ever in a slump pick this up, it is a light and easy read, The Secret will leave you with a new energy and a new perspective on life.
The Power of Habit by Charles Duhigg
Charles Duhigg takes us on a journey with this book, he includes real life examples and success stories. Duhigg employs scientific discoveries to provide us with a logical explanation about why we do, what we do in life and how to change it.
Crushing It! by Gary Vaynerchuk
The author of this book Gary Vaynerchuk writes “Are you going to be part of the revolution? My hope is that Crushing It! will be the inspiration and strategy for you to understand how it’s not only possible, but practical to do the same.” It is a self help book for entrepreneurs to build their businesses.
Startupland:How Three Guys Risked Everything to Turn an Idea into a Global Business By Mikkel Svane
Startup Land is a realistic account of how three guys dove into the startup industry. They documented their struggles and successes in this book. The story effortlessly conveys the message you just need to be you to succeed at your passion.
Four Thousand Days: My Journey from Prison to Business Success By Duane Jackson
An entertaining an inspiring story of a young man, who turned his life over after being arrested for possession of drugs. The author tells his story about building and selling his business and how he became a millionaire.
A New York Times bestseller, Rework, is a business book, that is unlike the rest. Rework does not give you the same old advice, it provides you with realistic, better, faster and easier ways to succeed in your business.
Have you read any of these books? If so let us know how you liked it in the comments below!
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