There is a difference between speaking and communicating with your client. It is important to communicate effectively with your client instead of just speaking at them. Here are a few steps you can follow, to better the way you communicate with your client.
Customer service is key
People will stay and return to your company because of the customer service. Manners are so important, start with what your mama taught you. The basic “hello, nice to meet you!” With a sprinkle of “please” and “thank you” throughout the conversation. Apple’s secret employee training manual was leaked a few years back, this gave us an insight as to what makes those Apple store reps so convincing. They always greet you with being warm and polite, “Approach customers with a personalized warm welcome,” and they always end on a positive note, “End with a fond farewell and an invitation to return.”
Make the customers feel special by using their name in conversations, doing this little thing assures the customer, you know them and know what they want.
Ask the right questions
Do not make assumptions about what your client might want. Clearly ask about the needs and requirements of the clients. Make sure you understand their end vision. It is equally as important to know about their core values and what they represent. The main goal is to ask enough questions to know everything about the client before you actually start working on anything.
Keep it light and positive
Do not make your customers feel stupid, be conscious as to not use a condescending tone. This will discourage the clients to reach out if they need anything.
Buffer, a social media management platform, is known for their exceptional customer service. In an article on the topic, their Chief Happiness Officer, Carolyn emphasised the need for attention to detail. Carolyn pointed out the use of the terms “but” and “actually” came off as dismissive and was not helpful even if she was trying to help.
Do enough research prior to a meeting, to know what you are speaking. No matter what you’re selling no one will buy it if you do not know enough about the client or the product. When preparing for any kind of meeting it is vital to take time and go over the material beforehand. You should be well versed on the topic and have plenty of examples. Also, have a list of answers to the questions the clients might ask.
7 Books That Could Change Your Life
A book always opens up the doors to new possibilities and ideas. You just need to be open to new suggestions. The right books will make you invincible, by providing you with gems you can not find anywhere else. Here we have a list of books which will change your life, only if you let them.
Big Magic by Elizabeth Gilbert
Big Magic by Elizabeth Gilbert is about preaching the message, we are all are inherently creative. Big Magic is a motivational and inspirational read, it makes the reader want to create something spectacular.
The Secret by Rhonda Byrne
“You are the masterpiece of your own life. You are the Michelangelo of your own life.” This is the message this book conveys. If you are ever in a slump pick this up, it is a light and easy read, The Secret will leave you with a new energy and a new perspective on life.
The Power of Habit by Charles Duhigg
Charles Duhigg takes us on a journey with this book, he includes real life examples and success stories. Duhigg employs scientific discoveries to provide us with a logical explanation about why we do, what we do in life and how to change it.
Crushing It! by Gary Vaynerchuk
The author of this book Gary Vaynerchuk writes “Are you going to be part of the revolution? My hope is that Crushing It! will be the inspiration and strategy for you to understand how it’s not only possible, but practical to do the same.” It is a self help book for entrepreneurs to build their businesses.
Startupland:How Three Guys Risked Everything to Turn an Idea into a Global Business By Mikkel Svane
Startup Land is a realistic account of how three guys dove into the startup industry. They documented their struggles and successes in this book. The story effortlessly conveys the message you just need to be you to succeed at your passion.
Four Thousand Days: My Journey from Prison to Business Success By Duane Jackson
An entertaining an inspiring story of a young man, who turned his life over after being arrested for possession of drugs. The author tells his story about building and selling his business and how he became a millionaire.
A New York Times bestseller, Rework, is a business book, that is unlike the rest. Rework does not give you the same old advice, it provides you with realistic, better, faster and easier ways to succeed in your business.
Have you read any of these books? If so let us know how you liked it in the comments below!
How Steve Jobs Convinced Tim Cook To Work For Apple
Timothy Donald Cook, also known as Tim Cook, is the Chief Executive Officer of Apple. Cook is a well known American business executive and an engineer. Tim is behind the company which runs the most profitable business in America. Last year, Apple brought in more than $ 48 billion in net income.
Steve Jobs, the co founder of Apple, introduced Tim Cook to the company. In an interview with Bloomberg, Tim was quoted saying working for Steve Jobs was “liberating.” He added, if he had a “really big” idea, he would just simply bring it to Steve Jobs, if Jobs liked it he would just say “OK” and let Tim work on it.
“It was like a total revelation for me that a company could run like this, because I was used to these layers and bureaucracies and studies the sort of paralysis that companies could get into and Apple was totally different,” said Cook.
Tim Cook celebrates his seventh anniversary as Apple’s CEO after being with Apple for 14 years. He took over the company in 2011 after the passing of Steve Jobs. Jobs died after a long battle with cancer at the age of 56.
Steve Jobs’ desire to move into the consumer space for Apple and his lack of interest in growing financially convinced Cook to join Apple. In his first interview in 1998 for the position, Cook wanted to join Apple within five minutes of meeting Steve Jobs. Cook was so mesmerized with Jobs charm and the way he ran the company, he resigned from his job at Compaq the next day, he did not look back from Apple ever since.
Cook adapted the role as the CEO seamlessly, he calls the job “his oxygen.” He built a reputation as a demanding boss, he holds marathon meetings, questions everything and is constantly emailing employees.
Talking about how Cook’s Apple is going to be different he said, “I love museums, but I don’t want to live in one. Steve taught us to not focus on the past. Be future focused.”
How To Structure Your Priorities
At work, everything is at a high priority, how do you then structure your list of priorities with everything you need to accomplish. Knowing how to structure your priorities, is a key skill to have. To hit deadlines, you need to follow these steps and make your life easier, for you and your colleagues.
Write a to do list
Even though, you know everything you need to get done, it is best if you jot down everything with the deadline date. Do not worry about the order, just brain dump, small tasks as well as big tasks on to the list. From walking the dogs to finishing up a work related document that is due in two hours.
Identify what is urgent
After writing everything down, look at the things needed to be done the quickest, the work, if not done as soon as possible can have negative consequences. That work related document which is now due in an hour and fifty minutes.
Look at the leftover tasks, and identify tasks adding the most value to the company upon completion. You should be able to recognize what tasks provide you or your organisation with the most value. If there is cooking food on your list, it would be helpful to do that before embarking to do everything else on an empty stomach.
Rearrange the tasks
After identifying the work needed to be done first and the work garnering the most value when completed. It is time to rearrange the tasks requiring the most effort. The easiest way to do this is by employing a prioritisation method by Brian Tracy. It focuses on your feelings towards the task.
In the words of Mark Twain, if the first thing you do each morning is to eat a live frog, you can go through the day with the satisfaction of knowing it is probably the worst thing going to happen to you all day long. With this ideology in mind, get the worst task done first.
- Things you do not want to do and you do not need to do.
- Things you do not want to do but actually, need to do.
- Things you want to do and actually need to do.
- Things you want to do and do not need to do.
Remember you only have twenty four hours in a day, make sure you do not bite off more than you can chew.
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