Clients. You know the ones who call you in the middle of the night or the ones who just forget you exist? From making you jump like a jack rabbit everytime your phone rings to making you wonder where they are, clients quite literally run your world. There are so many times you want to pull your hair out and yell your lungs out because they are either always up your case or just do not seem to care about their product enough. If you’re feeling alone in this myriad of constant confusion, then do not worry. We have your back. Here are the different types of clients and how you can deal with them without really losing your cool.
1. The “I want this yesterday” ones
Cannot start this list without these type of clients. You know, the ones who tell you about something today and expected it to be done yesterday? They work all day, everyday and expect you to as well. You would think they would stop working at 3 A.M. in the morning, but no. They will think of something they just want done then and will rush to call you without thinking of the time or anything.
While the effort they put into their work is commendable, it isn’t really a healthy lifestyle pattern for you. The solution here is painstakingly clear: set boundaries. Learn to say no. Switch your phone off and do NOT run to pick up every time you get a call in the middle of the night. Let the client know that during work hours, they may have your undivided attention, but your personal time is yours and yours alone!
2. The “I don’t know what I want, but this is not it” ones
These are the ones who know they have a specific idea in mind, but can never EVER tell you exactly what it is they want. They say one thing on call, but have a completely different input on mail, creating constant confusion for you and your team while doing this back and forth! Just when you send them something you think they will approve, they do a 180 degree turn and reject everything. NOT a fun client to work with, right?
The best way to deal with clients like this is to have everything on email the first time around. Send minutes of every conversation and make sure you get the client to acknowledge the mail. In order to ensure a smooth sailing discussion and timely completion of the task, take executive control in your hands and reject major course changing ideas. This helps in letting the client know you are at the top of your game and know exactly how to deliver what is required. A little time consuming, but an extremely effective workflow process!
3. The “I don’t care. You know what you are doing” ones
There is something to be said about clients like these. They give you the project and wash their hands off the entire approach. They just do not care about what you are doing, the kind of strategies you have and the kind of work being done. However, they will suddenly wake up and realise nothing is going according to their plan, thereby throwing you off course completely.
To avoid confusion from clients like this, make sure you have regular meetings. Ask for regular feedbacks on what you send to them and make sure you have everything on record. However, if they still do not listen to you and if the client is an important one, let your superiors know what is happening and take complete reins over the project. The effort you put is going to be long, but the end result is definitely worth the effort!
4. The “I don’t know what’s happening, the world is on fire” ones
This client thinks everything is an emergency for them. They think their house is on fire all the time and nothing you are doing is right. They are the kind who think their world will fall apart if you don’t do the work you are supposed to be doing and make your life difficult. If you are not at the top of your game, then nothing will go right.
To deal with these clients, make sure you keep them updated on what is going on and tell them what is happening with their project. This will help in letting them know their project is okay and you are there for them if they really do need you.
5. The “I am always going to doubt you, no matter what” ones
Sometimes, you deal with clients who work with you because they have no other choice. They fall under the skeptical radar and will always question you on what you are doing, till they think you have proven your worth to them! To make matters worse, they poke fires into things they have no business tampering with and make working with them nothing short of a painful experience. They think they can do the job better than you and will waste no time in telling you so.
Be straightforward with these clients. Tell them things point blank, without sugar coating the good news or the bad news. Think of the bigger picture, but also remember the process of achieving the end goal is important to these clients. Reply to questions they think are important and always keep them updated on what is going on with their project.
Repeat after me. You love your clients. They may drive you just a little over the edge, but they still give you new challenges on a regular basis. It is only when you have to deal with them on a regular basis is when you forget how much you cannot do without them in life. If you have other clients we missed out on that fall under the difficult bracket, comment and let us know!
Different Types Of Management Styles And How They Work
Like everything else in life, leadership styles are learnt and honed through different stages of work. Every leader has developed, through the years, a certain style of management and leadership, which sets them apart. No matter how successful you are as a manager, here are a few different types of management styles every great leader follows without realising:
1. The Autocratic Leader
The most common type of leader, Autocratic leaders are those who make decisions without input from people around them. If the decision made is the right one, the response is positive. However, this rarely is the case and most decisions taken without consultations are perceived negatively. While not useful for most work environment, this style comes into play when firm decisions need to be made.
2. The Consultative Leader
Unlike the Autocratic leader, Consultative leaders make decisions after consulting with those around. One of the primary advantages of this type of leadership is that it instills loyalty in the employees. Not only does the leader confer with those important, it helps in improving the focus of the business. However, while this type of leadership does have its fair advantages, the negatives lie in the fact it results in employees becoming more dependent on the leader. Furthermore, those who feel left out of the consultation process end up leaving when not consulted.
Unlike the Autocratic and the Consultative type of leadership, Persuasive leaders work as a combination of the two other forms. Despite consulting the employees, this type of leader convinces the people on his or her team about why the said decision needs to be made. The primary drawback to this type of leadership is that employees tend to feel alienated because of their leaders focus more on persuading rather than actually taking feedback. Like the Autocratic leadership style, this method should also be used quite sparingly.
Just like its name, the Democratic style of leadership is that which has a combined decision making effort between the leader and the team. This essentially means while the leader does take a final call on what’s happening, a voting system is followed. From the manager to the employees, everyone is involved in taking a call on what’s going to be done, thereby letting people realise they have a say in what’s going on in the company. While this style does work when it comes to taking major decisions, it does have a drawback because of the amount of time which goes on in the voting process.
5. Laissez Faire
The Laissez Faire type of leadership is the exact opposite of an Autocratic style of leadership. With this style, employees have the complete authority to take the decisions they see fit and the management is seen more of a mentor than a leader. One of the most preferred styles of leadership, this one helps in streamlining work and maintaining an environment free of hostility, at the workplace.
Every leadership style has it own advantages and disadvantages. What style would you choose? Comment and let us know!
How To Streamline Your Work Through Crisis Management
In the very basic sense of the term, crisis management is defined as the process by which a company handles a stressful work situation. In order to streamline your everyday working process and to reduce the amount of pressure on your crisis management team, here are a few tips you could follow!
1. Have a plan
While the steps to solve every problem may not be the same, the principle around the solution follows similar guidelines. In order to be on top of at least the basic steps, it is important to always have a plan in hand. The moment you have the basic outline ready, filling in the details isn’t that hard. Remember when you were a kid and you were taught to colour only on the outside and then start inside? This plan works really well for your solving critical situations as well!
2. Let your employees know about the situation
Sometimes, when you are neck deep in problems, it is important to keep the door open to as much help as you can get. Let your employees know what’s happening and keep them informed about the seriousness of the issue. There are two advantages to this. Not only are you being open and clear as a manager, you are also letting in new ideas about how to solve the problem. Talk about a win win situation!
3. Communicate the action which needs to be taken
In extremely critical situations, it is important for you, as a leader, to take complete charge. This is not really a plan but an important step in the process of solving the problem. Give direct orders to those who can get things done and make sure you delegate as much as possible. Avoid leaving things open ended and have your pointers mentioned directly.
4. Create a crisis management team
One of the best ways to deal with a crisis situation head on is by creating a crisis management team. With senior executives, business leads and your public relations team, your crisis management team should include every member who is equipped with the skills to solve a problem from the very word go. Once you get your team in place, you can start working on delegating and then turn your attention to more pressing matters.
5. Be accessible
When in a situation which needs your attention completely, it is important to let your employees know you are available no matter what. Sometimes, even though you have given direct orders, people are faced with sudden questions and it is your job to get everything clarified. Have all your documents open and accessible so people know, even at times like this, you care most about honesty.
Solving a crisis takes time and effort. It takes a lot of dedication and hard work and when you have all your employees together, you know you’ll come out bright and shining. If you think we missed out on any other ways to solve a critical situation, comment and let us know!
Why A Good Company Culture Is Important For Positive Growth
Company culture is important to foster the overall growth of one’s company. Since you spend over half your day at the place you work, it is vital to work at a place where not only you, but your talents are appreciated as well. In order to develop a good working environment, here is how you can make your work a fun and entertaining place!
1. Keep empowering and encouraging
One of the ways to ensure your company has a strong work culture is if your employees feel motivated into doing their daily tasks. Empower and push your employees into believing what they are doing. You have to make sure your team don’t just have to do their job, but are invested in it so much, they want to do it really well. With empowerment, people are pushed to do their very best and with that, you get the added joy of seeing a task done really well. One of the ways to empower your team is by looking at how you can encourage them to do better, no matter what.
2. Empathise with your team members
When you don’t care and do not empathise, your work culture suffers. Often times, you don’t realise that different people have different ways of dealing with situations. While you may be okay with communicating things in a certain manner, the other person might look at it as obtrusive, loud or even rude. When you realise something bothers another person in your team, talk to them. Ask them what is bothering them and have a clear understanding about what you can do to make their life better at work.
3. Be inclusive in your activities
One of the best ways to improve the company culture is to be inclusive in all your activities. Sometimes, you end up leaving people out of your group activities because you either don’t converse with them on a regular basis or because you just forget. This leads to the other person thinking that you don’t like them, leading to a lowered morale. In order to avoid situations like this, make sure you include your team members in all your activities. Little things like asking everyone if they want to order lunch with you or asking them if they want coffee as a part of your meal makes a lot of difference in the overall work environment.
4. Be open to new ideas from everyone
In every team, every role is clearly defined for each person in the team. However, over a period of time, different team members express the need to explore other areas in the same team. One of the ways to improve the kind of morale your team has is to be open to any and every new idea people throw at you. Not only does this broaden your horizons as a leader, it also instills a positive environment and increases the personal growth levels of every member in the team!
5. Humour is always a good cure
Humour is an extremely positive motivator. One of the foundations for having a good place to work at is if you have a happy, laughing environment. Remember that no matter how stressed things are at work, a little laughter and joking around can always make the world a better place!
6. Let your team know your door is always open
There are always times when you as a leader tend to lower your strong exterior. Realise that when you have a team working for you, everything can’t always be peachy happy. Make sure you are always available for your team, no matter what happens. Even if there are issues which end up affecting the work, a good talking through always helps in resolving them.
One of the key responsibilities of being a leader is to ensure your work culture is such that people want to come to work, rather than avoid work. If you think we missed any other reasons as to how you can create a good work environment, comment and let us know!
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