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The Art Of Managing Clients

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Art Of Managing Clients, Client Expectations, Client Management, Client Management as An Art, Client Relationship Management, Client Service Management, Featured, Importance of Managing Clients, Latest Startup News India, Managing Clients Relationships, startup stories, Tips for Managing Clients, Workplace Tips


Clients. You know the ones who call you in the middle of the night or the ones who just forget you exist? From making you jump like a jack rabbit everytime your phone rings to making you wonder where they are, clients quite literally run your world. There are so many times you want to pull your hair out and yell your lungs out because they are either always up your case or just do not seem to care about their product enough. If you’re feeling alone in this myriad of constant confusion, then do not worry. We have your back. Here are the different types of clients and how you can deal with them without really losing your cool.

1. The “I want this yesterday” ones 

Cannot start this list without these type of clients. You know, the ones who tell you about something today and expected it to be done yesterday? They work all day, everyday and expect you to as well. You would think they would stop working at 3 A.M. in the morning, but no. They will think of something they just want done then and will rush to call you without thinking of the time or anything.

While the effort they put into their work is commendable, it isn’t really a healthy lifestyle pattern for you. The solution here is painstakingly clear: set boundaries. Learn to say no. Switch your phone off and do NOT run to pick up every time you get a call in the middle of the night. Let the client know that during work hours, they may have your undivided attention, but your personal time is yours and yours alone!

2. The “I don’t know what I want, but this is not it” ones 

These are the ones who know they have a specific idea in mind, but can never EVER tell you exactly what it is they want. They say one thing on call, but have a completely different input on mail, creating constant confusion for you and your team while doing this back and forth! Just when you send them something you think they will approve, they do a 180 degree turn and reject everything. NOT a fun client to work with, right?

The best way to deal with clients like this is to have everything on email the first time around. Send minutes of every conversation and make sure you get the client to acknowledge the mail. In order to ensure a smooth sailing discussion and timely completion of the task, take executive control in your hands and reject major course changing ideas. This helps in letting the client know you are at the top of your game and know exactly how to deliver what is required. A little time consuming, but an extremely effective workflow process!

3. The “I don’t care. You know what you are doing” ones 

There is something to be said about clients like these. They give you the project and wash their hands off the entire approach. They just do not care about what you are doing, the kind of strategies you have and the kind of work being done. However, they will suddenly wake up and realise nothing is going according to their plan, thereby throwing you off course completely.

To avoid confusion from clients like this, make sure you have regular meetings. Ask for regular feedbacks on what you send to them and make sure you have everything on record. However, if they still do not listen to you and if the client is an important one, let your superiors know what is happening and take complete reins over the project. The effort you put is going to be long, but the end result is definitely worth the effort!

4. The “I don’t know what’s happening, the world is on fire” ones

 

This client thinks everything is an emergency for them. They think their house is on fire all the time and nothing you are doing is right. They are the kind who think their world will fall apart if you don’t do the work you are supposed to be doing and make your life difficult. If you are not at the top of your game, then nothing will go right.

To deal with these clients, make sure you keep them updated on what is going on and tell them what is happening with their project. This will help in letting them know their project is okay and you are there for them if they really do need you.

5. The “I am always going to doubt you, no matter what” ones

Sometimes, you deal with clients who work with you because they have no other choice. They fall under the skeptical radar and will always question you on what you are doing, till they think you have proven your worth to them! To make matters worse, they poke fires into things they have no business tampering with and make working with them nothing short of a painful experience. They think they can do the job better than you and will waste no time in telling you so.

Be straightforward with these clients. Tell them things point blank, without sugar coating the good news or the bad news. Think of the bigger picture, but also remember the process of achieving the end goal is important to these clients. Reply to questions they think are important and always keep them updated on what is going on with their project.

Repeat after me. You love your clients. They may drive you just a little over the edge, but they still give you new challenges on a regular basis. It is only when you have to deal with them on a regular basis is when you forget how much you cannot do without them in life. If you have other clients we missed out on that fall under the difficult bracket, comment and let us know!

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How To Master Your Craft

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How To Master Your Craft,Startup Stories,2019 Best Motivational Stories,Master of Your Craft,How to Perfect Your Craft,Craft Master,Benefits of Master Your Craft,5 Steps to Master Your Craft,Ultimate Guide to Master Your Craft

It is no secret it is a lot of fun to watch people do what they love. Painters, chess players, pianists and dancers, all these people perform exceptionally well and when you watch them, you realise this is not just a statement. How does this happen? How do people reach a point of success where they love their craft so much, it becomes a part of who they are? It is by following the below suggestions about how to perfect your craft!

1. Find what drives you toward your passion

Picture credits: precisionsourcing.com

Everyone has the power to master certain skills in life. There are so many things one dreams of doing when they were younger, wild and free. The first step of rediscovering what your passion is, is by rediscovering the instinct which drove you toward your passion in the first place. In the process of growing up, you forget what you loved doing, either because of boredom or because of how things pan out. Connect the dots from your childhood, draw a map of what you love, start doing what you loved as a child and slowly, everything starts falling in place. Reconnect to your past and let go of things which are holding you back. Only then can you truly start working toward your passion again.

To sum this up, as Chris Bailey says, “People become experts on a particular subject by accumulating and connecting enough dots related to them, in the form of experiences, knowledge, and best practices. Our brains are naturally programmed to cluster related dots.”

2. Have multiple test runs

Picture credits: youthkiaavaz.com

Mastering a craft is not an overnight process. It takes a lot of time, effort and continuous practice to make sure you know what you have set out to do. Once you have chosen your path, you should start reading and learning about different ways to master your skill. This can be done through a number of ways ranging from classes, books, forums, blogs or guides. At the end of the day, do everything possible to sharpen your skill and craft. Test the things you learn in different formats. Make mistakes and learn from them. If all the artists we love didn’t work and rework on their arts constantly, they wouldn’t be who they are today.

3. Stay consistent with your practice

Picture credits: grammarly.com

Deliberate practice takes a lot of time and effort. However, deliberate practice has certain processes you can follow when it comes to staying consistent. Work with a mentor and tell them what your plans are. When you start working with a mentor, you realise you can do a lot more in life than you thought. Mentors help push your dreams and make them come true. Stay consistent in your practice tips and everything will fall in place. It is not a coincidence that the best pianists, athletes and writers practice over and over till they perfect the art. Keep going at your strengths and everything starts going right.

4. Realise that mastering a craft takes sacrifice

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People are great at what they do because of the amount of time and effort they put into perfecting their craft. While practice seems like it is enough, the perfection comes because of a great deal of sacrifice as well. What shapes you as a person is your attitude toward your work. If you truly, deeply want to create something extraordinary, the amount of time you put into what you do matters a lot. The amount of time you put into the task is important. If Da Vinci did not sacrifice a life of comfort for a life of hardship, he wouldn’t have been able to create some truly brilliant works of art.  

5. Keep going

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While working on your craft, it is important to remember you should keep going, no matter what. Be patient. Van Gogh never sold a noteworthy piece of art his entire life. Jeffrey Archer gained recognition after being arrested for the kind of books he wrote. Different people known for their greatness achieved success because they kept going, no matter what. Stay focused on your goal and work on it, despite all the negativity. Everything you want to do is achievable.

Like Napoleon said, “Nothing is impossible.” There is no wrong time and there is nothing which is truly impossible to achieve. Practicing your trade and perfecting your art is what you need to do in order to stand apart. What are your thoughts about how to perfect your craft? Comment and let us know!

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Different Types Of Chatbots And How To Use Them

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If you were under the impression that there is only one kind of chatbot, then think again. Although the basic forms of chatbots are the ones used the most frequently, there are different types used for different scenarios. Chatbots use chat mediums and come in a series of types, each designed to benefit your business in the best possible way. If you are looking at the different types of chatbots best suited for your brand, then here’s our most preferred list!

1. NLP based chatbots 

Picture credits: chatbotsmagazine.com

At its very core, chatbots show how artificial intelligence works. NLP chatbots go a step further from the generic chatbots in the sense that they use a combination of AI technology and Natural Language Processing (NLP.) By using a combination of these two forms, this type of chatbot identifies the intent of the use, classifies the messages and then gives answers depending on the language of the texts. In short, NLP chatbots help in creating a uniform communication between your brand and the customer.

2. Menu based chatbots 

Picture credits: smashingmagazine.uk

Similar to the automated menus on phones, these chatbots increase interaction and ensure that when you are looking for the answer, you dig deeper than you normally do. While they may be among the slower form of the chatbots, they help in answering 80% of the questions people usually ask. From helping you answer the basic form of questions to giving you the option of finding the right answers, these type of chatbots help in finding the exact answer for your question.

3. Keyword based chatbots 

Picture credits: chatbotsmagazine.com

Unlike NLP and Menu based chatbots, Keyword based chatbots are extremely user friendly. By using a combination of customizable keywords and AI technology, these chatbots help determine the response which is best suited for the user. Faster and quicker to use than most chatbots, Keyword based chatbots also help in answering questions that basic chatbots don’t have the ability to.

4. Service/Action chatbots 

Picture credits: chatsbotmagazinecom

The best way to describe service/action chatbots is by looking at how they work. By asking and collating data from the user asking the questions, these chatbots answer questions based on what people ask. These type of chatbots are best used by companies in the airline and clothing industry. Compared to the other type of chatbots, the service chatbots are tailor made to answer the users to the best of its abilities.

5. Context based chatbots 

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Of all the chatbots mentioned in the list, Context based chatbots are the most advanced. By using a combination of machine learning and artificial intelligence, these chatbots not only have meaningful conversations with users, they also remember previous conversations. For example, if you are trying to order pizza from a place you frequent, the chatbot remembers your address and also remembers the last order you made on the app. Using data and user based information is one of the biggest advantages of context based chatbots, giving users a complete experience of how the app works.

Chatbots are designed to improve the user’s experience with the app and help in making your experience with the store that much easier. If you think we missed out on any other chatbots like these, comment and let us know!

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How To Boost Your Self Confidence At Work

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How To Boost Your Self Confidence At Work,Startup Stories,2019 Best Motivational Stories,Self Confidence At Work,Tips To Boost Your Confidence At Work,Building Self Confidence,Improve Self Confidence at Workplace,Workplace Tips 2019,Self Confidence

There is no one who doesn’t lack confidence. There is no one who always has a handle on all the things in life. There are times in life, especially when you are at work, when you are at your absolute lowest level of confidence and it is at these times that you have to look at how to boost your confidence. Check out these tips for the days when you are at your all time lows and have the Monday blues for the entire week!

1. Work on being the best version of you

Napoleon Hill once said, “What the mind can conceive and believe it can achieve.” Sometimes, when you feel like nothing is going the way it is supposed to, think about where you see yourself. When you are at the lowest level of confidence possible, you tend to have a bad perception of yourself. In order to make the most of the situation in which you are, work at bettering yourself one thought at a time. Keep telling yourself that you can achieve your goals, no matter what and the more you tell your mind what it wants to hear, the more you push yourself to achieve the impossible.

2. Do one thing which terrifies you every day

Often times, there are certain tasks you do in a day which scare you so much, you cannot think of doing other things. In order to get over the hump of low confidence, start your day by doing the task which terrifies you the most that day. The moment you push yourself to do the unexpected and the moment you jump over the fear, you realise, nothing in life is difficult. Push yourself and get out of your comfort zone because there is nothing better in life than believing in yourself.

3. Stop the self bashing

One of the biggest roadblocks people have when it comes to get over the self confidence issues is that you start doubting who you truly are. Stop the self bashing and start giving yourself positive reinforcements. Keep a jar of the positive and negative thoughts and every time you feel really low, take out a note from your positive jar.

4. Learn from your mistakes

They say practice makes one perfect and one of the ways you can improve the growth charts, is by learning from your mistakes. The moment you realise you can actually do better at the mistakes you have made, you instantly improve your self confidence and become better at who you are as a person. Further, this also helps in building your strengths and improves your overall confidence levels.

5. Use the 100 ways of rejection challenge

Jia Jiang, known for coming up with the 100 ways of rejection challenge, has been an inspiration to people all over the world. Becoming famous for making crazy requests to people just so he can get rejected, Jia Jhang worked at desensitizing himself to the idea of rejection in itself. Despite the idea not working in Jia Jiang’s philosophy not working in his favour, the idea proved that no matter what, you have to keep your confidence up and going!

6. Keep learning something new

Every time you get to a point where you think you can’t do any better, it is time to start learning something new. Often times, one falls in a rut because they don’t know how to move beyond their low points. When you are feeling like you don’t know what you are doing and can’t get to the good place, think of how you can learn new skills. Keep pushing yourself to learn something new every day and the more feathers you have in your hat, the more you start feeling better about yourself! Positive affirmation is always the best way to get around the bad times!

7. Focus on your positives

Sometimes in life, you forget all the positive things you have picked up and done in life. Remind yourself that you haven’t always failed in life and that you have done things which have earned you recognition through the years. Every success is the best version of who you are as a person and no one can take those away from you.

The Monday blues are not easy to shake off. However, positive reinforcements and reinstating belief in yourself help in boosting one’s confidence. If you have other tips to make yourself feel better, comment and let us know!

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